Tax News

SARS Enhances Taxpayer Experience: Platforms Undergo Scheduled Maintenance

Published by
WIlliam Dube
  1. SARS has scheduled maintenance for its Third Party Data production platforms, Secure File Gateway and Connect:Direct, on 6 May 2023 from 03:00 am to 06:00 am.
  2. Users are advised not to submit any files during the maintenance window, as they will not be processed.
  3. The maintenance aims to improve the efficiency, security, and reliability of the platforms, ensuring a better user experience for taxpayers and other stakeholders.

South African Revenue Services (SARS) has announced that its Third Party Data production platforms for both Secure File Gateway and Connect:Direct will undergo planned maintenance on Saturday, 6 May 2023. The maintenance is scheduled between 03:00 am and 06:00 am, during which time the platforms will be temporarily offline.

SARS has issued a notification to all concerned parties, advising them not to submit any files in the Production environment during the maintenance window, as they will not be processed. The planned maintenance is expected to help improve the efficiency and reliability of the platforms, ensuring a smooth user experience for taxpayers and other stakeholders.

Secure File Gateway and Connect:Direct are key components of SARS’ digital infrastructure, enabling secure and efficient exchange of information between the tax authority, taxpayers, and third-party data providers. The maintenance is part of SARS’ ongoing efforts to enhance its digital services and keep up with the increasing demand for online tax-related services.

SARS has made significant strides in modernizing its digital infrastructure over the past few years, as more taxpayers and businesses in South Africa have turned to online platforms for tax-related transactions. This move towards digitalization has proved to be advantageous for both taxpayers and the tax authority, as it has reduced the processing time for tax returns, minimized errors, and lowered the overall administrative costs.

In addition to improving the efficiency of its digital platforms, SARS has also been focused on enhancing the security of its systems to protect taxpayer data. The planned maintenance on 6 May is a continuation of these efforts, aimed at ensuring that the Third Party Data production platforms remain secure and compliant with the latest cybersecurity standards.

The temporary unavailability of the Secure File Gateway and Connect:Direct platforms may cause some inconvenience to taxpayers and third-party data providers who rely on these services for their tax-related transactions. However, the maintenance is expected to yield long-term benefits, as it will help SARS maintain a robust and reliable digital infrastructure.

SARS has assured taxpayers and other stakeholders that the maintenance will be carried out with minimal disruption to the platforms’ users. The tax authority has advised users to complete any critical transactions before the maintenance window or to wait until the platforms are back online after the maintenance is completed.

As the maintenance work is scheduled for early morning hours, it is hoped that the impact on users will be minimal. SARS has urged its users to plan accordingly and to be patient during this brief period of downtime, as the maintenance is essential for maintaining the overall efficiency, security, and stability of the Third Party Data production platforms.

Once the planned maintenance is complete, SARS will continue to monitor the performance of the platforms and make any necessary adjustments to ensure optimal performance. By investing in regular system upgrades and maintenance, SARS aims to provide a seamless and efficient online tax experience for all users in South Africa.

WIlliam Dube

William Dube is a finance and economic news expert with over 10 years of experience in economic anaylsis, financial product assessment and market analysis. With a numerous certificates from prestigious universities including but not limited to Yale University and the University of Pennyslivenia. William specializes in providing insightful news developments in South Africa and commentary on investment strategies, risk management, and global economic trends. You can contact him on

Published by
WIlliam Dube

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